Analyze – Compare the metrics and identify the gap in performance between ones company and the organization observed.Collect – Choose the methods to collect information and gather data for the metrics defined.Find – Identify benchmarking partners or sources of information from where information is to be collected.Clearly define what is to be compared and assign metrics to it. The benchmarking wheel model is a 5 – stage process: BA benchmarked its refuelling operations against Formula 1) Best-in-class benchmarking – comparing an organisation’s performance or capabilities against ‘best-in-class’ performance – wherever that is found even in a very different industry.Industry/sector benchmarking – comparing performance against other organisations in the same industry/sector against a set of performance indicators.There are two approaches to benchmarking:
0 Comments
Leave a Reply. |